ongoing support

Support Options

Our annual hosting charge includes a limited amount of support to cover help with such things as email setup and small text ammends on websites. Larger jobs that come after the website has 'gone live' can be charged in one of two ways:

1. on a per-request charge (which will be invoiced at our usual rate)
2. by a modest monthly fee that will cover foreseeable changes that you'll need to be carried out frequently. This fee will be dependant on the amount of work expected and is periodically reassesed.

After Launch

Once a website has 'gone live' the client is not forgotten about. We appreciate that after its been used for a short while you may want a few features tweaked and we will see to those as you raise them with us.

We also know that the administration pages that drive complex websites can be a little daunting at times, so if you ever need a little guidance we are always available to answer quick questions. For more extensive training we would suggest a visit or we can produce a technical document that you can keep for constant reference, and share with other system users.

Domain Names

We can purchase domains on clients' behalf and take care of all the complex configuration options. In this case we'll also renew your domains as required to make sure there are never complications in this regard.

If you choose to manage your own domains we'll help as much as we can when configuring them to 'point to' your web server.

Our Hosting

If you have chosen to host you website on one of our dedicated servers we will setup any e-mail accounts you require and help you configure mail collection on your own computer. We can also provide web access statisics on request, either by a daily report on the internet or a monthly printed report.

The servers are well maintained and monitored closely, and have a very good track record to date. Everything is frequently backed up though in case of an unforeseen failure.

3rd Party Hosting

If you choose to arrange your own hosting we cannot offer the same level of support as with our own package, but we will be on hand to help you with domain and e-mail configuration as much as we can given the limited access we'll have.

Future Developments

Whether you wish to add to your new website or completely revamp it after a few years, we are always happy to have a sit down and reasess your requirements.

As the original site developers we will usually be able to modify your website at a fraction of the cost of getting someone new to look at it.

Anything Else

We do pride ourselves in the accessibility we offer our clients. Our developers are always directly accessible via email so no matter how small a change you want, we can do it in a very short time-frame without you having to go through a queue of people just to make a request!